With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet. Internet Reptile was established in 2008 by a reptile hobbyist who wanted to help provide other reptile keepers with a great value, one stop shop for all their reptile supplies. 8 reviews for Reptile Supply, rated 1.00 stars. Underground Reptiles ranks 13th among Pets sites. Suddenly! Great job, great service … Unfortunately printing isn't an option so I asked for it to be posted to my address, would've paid postage if necessary. I am at a loss as to how a pet store that specialises in reptiles and amphibians could let mine down on something so vital. Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. They always come very well packaged with notifications along the way. Internet reptile customer service incompetent, answer was we cannot guarantee delivery times? "Amazing quality Vivarium for such an amazing price, My bearded dragon loves the exo terra pellets I bought from here and I loved the price! We sent pics etc and then we had an email back saying they would send another tub of locustsWe had the delivery today and they had given us our whole live delivery again.Just wanted too say thank you for being so efficient and for sending out what you did.This was our first time ordering from yourselves but will definitely use your services again A . I recently placed a large order for substrate, a new water bowl and basking ramp for my 2 beautiful snakes and the order arrived in super fast … However, recently I placed an order using the most expensive shipping method (overnight APC) and they didn't provide me with a tracking number, which was slightly annoying. I would advise avoiding this company, I ordered some grapevine wood, and cork logs, I was worried about the product because iv heard from other sites that they sent out tiny, pathetic little pieces ect!But I couldn’t be happier, they were both much larger than expected, very generous Pieces, And arrived very quickly too!Super happy :). Meanwhile my turtle has no bulb, and all the warrantys are probably not worth the paper they're written on. I thought he was joking. Try our superior voucher, or reveal all promo codes to find the one with the best discount. First ever order went smoothly, can’t complain! Make cheap calls abroad to any mobile or landline. After agent checked my photos he diagnosed the bulb faulty and sent a link for a return label. Internet Reptile has collected 6333 reviews with an average score of 4.84. Order came next day as expected would highly recommend!! Regularly use Internet Reptile and they have been great every time. You just can't ask for better service. Your browser does not support embedded videos. Very cold staff, don't expect much small talk, and don't expect advice unless u specifically ask." This includes several species of snakes, lizards, and tortoises.We also have a large selection of ball pythons and boas as well as many other reptile species that are sourced daily from some of the best breeders around the country and the world. I understand that packages go missing and things fo go wrong with orders, but a measure of a good business is how they deal with resolving these problems for their customers and the welfare of their pets. In a Cornish village, various locals die from mysterious snake bites, but the coroner rules the deaths as heart attacks, until a family of newcomers starts an investigation. 301 reviews for ReptileCity, 2.6 stars: 'I ordered a southern toad mid November, with the extra $20 5-7 day shipping guarantee and didn't receive the toad. Lastly delivery has always been very fast and I've never had to wait more than 3 days from ordering to get my parcels. Share your voice on ResellerRatings.com I am going to be out of pocket until 18/07/2018 at the very earliest, which to me isn't a meagre amount. Orders have been spot on aside from one live food mix up, however I used these as I have diff sized animals. Will defo be using them more in future. All our live reptile food is shipped directly from our livefood breeders meaning we can guarantee it will arrive fresh, alive and in perfect condition every time (in the rare event it doesn't you're covered by our live arrival guarantee). Oh right but you offered and charged me £7 for a speedy overnight courier delivery but can't guarantee delivery the next day or the day after, not exactly speedy is it. Making high end reptile care affordable for everybody is at the heart of Internet Reptile: choose from thousands of high quality branded products at permanently low prices and have them delivered to your door or collect in store. I waited 10 days before messaging the supplier, who said he would look into it. They were great when I emailed and very helpful in helping me with the return. I've been using Internet Reptile for a while now and can't fault them. There are 6118 customers that Internet Reptile, rating them as excellent. APC finally turned up with the locusts this afternoon, box was damages, torn and a right state, looked like it had been knocking about the back of a van for a week, oh wait it has! Will use again. With Noel Willman, Jennifer Daniel, Ray Barrett, Jacqueline Pearce. Orderd a complete set up for a tortoise, it was not fit for purpose the lights were inadequate, the table is too small and the accessories kit that comes with it is totally useless as you don't need half the stuff that's in it.They gave me a refund once it was back with them but had the cheek to charge me £14.99 to return it. They came with 6 month warranty so requested return/replacement. Outback Reptiles Overview. Courier company doesn't work over the weekend either. Less than 48 hours since order in the last week of December. Customer service refused to acknowledge the error and tried to foist the blame on me. Poor customer service as totally ignoring my emails which is very rude and no way to run a business. :). Making a mistake is one thing, and forgiveable, but customer service that bad is just unfortunate. Absolutely abysmal customer service.Update 2: had an email from them saying they have done everything right so it's not there fault etc, couriers fault etc. Read real customer ratings and reviews or write your own. My review of 5 of the more popular known sites. 83 talking about this. Order was just left in the 'processing' stage with no contact from Internet Reptile to let me know what was happening, or to ask if I wanted to collect my other itemsI tried to call them to find out what was happening but just got an answerphone message saying customer service was closed in the short-term. Outback Reptiles was first mentioned on PissedConsumer on Jun 15, 2009 and since then this brand received 20 reviews.. Outback Reptiles ranks 16 of 387 in Pet Stores category. Contacted them and the courier and told definitely Friday, surprise surprise not delivered then either. It's irritating enough having to queue 30 minutes at Christmas to use the post office to rectify the company's mistake, so I was flabbergasted that they essentially charged me extra on top of the inconvenience. I'd still recommend them to anyone who needs live food delivered to their home address. Share your voice on ResellerRatings.com There was an issue upon delivery regarding a missing item and all contents having been previously torn open by the courier, Internetreptile.com were very quick to reply and resolve the issue, sending out the missing item, which arrived promptly the next day and an apology for mishandling by the courier. Have repeatedly told them to refund me as will not be accepting delivery of the parcel on Monday (if it evens turns up) and get same response, we investigating. I will no longer be recommending any reptile owner to purchase their products through Swell Reptiles, unlike how I have in the past. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Will definitely use again as the customer care I received was excellent. I’ve been using Internet Reptile for about a year now and recommend it to any reptile owners. Mistakenly sent the wrong item to me (the wrong size bulb) but then charged me for the delivery. Another 5 days and I messaged again, asking for a refund because clearly I wasn't going to get my toad. We need your email address to verify that your review is genuine. Pathetic customer service all round.Update: no further contact from internet reptile, surprise surprise no parcel today either. Then I sent an Email asking what the hell happened and as a response I got the incredibly polite Email back saying nothing but "Sorry you feel this is ridiculous. The overall rating of the company is 3.9 and consumers are mostly neutral.. Declined to accept delivery as dead locusts are no use to me and already had an order delivered from Swell, which came next day. I have found there prices to be very good and they always have some amazing deals. We will cancel your order and issue a full refund." Shop online for over 3000 of the top reptile products at the best prices for fast home delivery. It's an exo terra dome lamp e27, and all other bulbs work fine in same lamps. Leave this blank if you'd like to publish your review anonymously. Don't care about an investigation they know it hasn't been delivered and been with courier since Wednesday so not the service I paid for, locusts probably dead now anyway after being sitting in a van for days and now the depot over the weekend. Recent recommendations regarding this business are as follows: "Be aware of what is in stock vs on back … Ordered a mercury vapour bulb and accidentally ordered 2. This is the first product I have bought from this site and I am very happy with my purchase.I ordered a Arcadia ShadeDweller 7% ProT5 Kit. (Incredibly rude since they didn't even say something like "Dear Miriam, thank you for your Email" ;)) I never asked them to cancel my order. I will definitely be buying from them again. It looks to me like customer service has gone completely. There products are great quality and at a really good price. Well I paid for locusts and took over a week to arrive despite paying for overnight courier, so it's not my fault. Very knowledgeable and helpful staff that are always happy to provide advice. its effect on my birds is incredible.\r\nWell done to the manufacturer ARCADIA \r\nInternet Reptile was both knowledgeable and friendly my over all experience with them was first class highly recommed as is the t5 kit .". Try now, your first call is free. Help future customers by talking about customer service, price, delivery, returns & refunds. 55 reviews of Snakes At Sunset "Interesting selection of animals. Ordered 3 fly cultures for my frogs, had notification of despatch Mon 31st Aug, flies had not arrived by the 2nd Sept and no updates from Internet reptile so emailed them, had a response to say they would be with me by the 3rd Sept at the latest, when they did not arrive I emailed them back but had still had no response by the 4th, so I messaged them, I could see that they read my message but they have not even had the decency to respond. All rights reserved. I chose Internet Reptile because their price was competitive and included insured shipping - important when buying a glass vivariaum.I was concerned when it still hadn’t arrived after its expected delivery date but my inquiry was met with a cursory response that gave me a useless delivery tracking number. Our links offer a great long term alternative to frozen mice and frozen rats, including a whole range of health benefits. ", "Recently ordered some heat lamps for my turtle tank, really happy with the product. Absolutely terrible customer service. Currently, there are 1 discount codes available for Internet Reptile, up to 10% off. Delivery was quick so my turtles were sunbathing again in no time \ud83d\ude04", "The service from Internet reptile was great with very quick delivery ", "Excellent service and my African gray love the lamp wish I'd bought it years ago ", "Excellent product as described, the product was a T5 PRO BIRD LAMP KIT 54W. For the first time in many years of live food orders I have just had a delivery where every single locust has arrived ALIVE and looking extremely healthy. We placed an order for live and frozen food and it all came on the same day as a few other bits that we had ordered too.It was all packaged well and the frozen food was still frozen.We noticed when sorting our locusts out several where dead and then over the next 24-48 hours we had lost nearly a whole tub(35)We emailed internet reptile and they quickly got back to us. I usually opt for the cheapest delivery method and it tends to arrive within 3 or 4 days with the insects largely intact. It arrived the next day (I paid 5.99 for DPD Priority Tracked Delivery) and is in great working order, no complaints at all everything went smoothly. Internet Reptile Discount Codes & Deals is the leader in Pets, for the best in fashion at unbeatable prices. But if they can't even do that I guess I can't place the order. Used to use swell reptiles for all my reptile goods and thought that they were amazing as they keep everything and prices are sooo cheap then i discovered internet reptile and cheaper again and keep all the same branded stuff i buy etc excellent thank you, Returns are simple too and have people on call to help asap no automated service etc so all round good company ;) Will be ordering again (:", "Internet Reptile, have a very good range of live foods for almost every variety of exotic pet. You will be contacted by email to verify your review. And all are same price. I placed my order on Monday and after 3 days it still said "Processing" and didn't give me an ETA. Make your Internet Reptile Discount Codes & Deals purchase even more unbeatable by saving money with a Internet Reptile Discount Codes & Deals coupon code!. Ridiculous company and staff are incompetent. Shop online for over 3000 of the top reptile products at the best prices for fast home delivery. My next response was ignored but 2 days later the delivery arrived, well packaged and in perfect condition.So overall, a satisfactory experience but poor customer communications letting things down. We know your reptile will love our complete raw whole-prey diet offering a healthy, no-mess experience to feeding. Ordered a lighting kit for my Komodo dragon, it was dispatched within the hour of my order and received next day without a hitch. Delivery was fine considering covid restrictions, item was Internet Reptile branded UVB mercury vapour bulb £25. We have combined 25 years of reptile husbandry and breeding expertise to put together a fantastic array of exotic reptiles for sale. Courier tracking on Thursday said would be delivered, nope it wasn't. You will enjoy top quality calls as you won't need any internet connection. Overview Underground Reptiles has a consumer rating of 4.67 stars from 575 reviews indicating that most customers are generally satisfied with their purchases. But after this statement, there was no more discussion, the agent rudely disregarded all my questions, clearly unwilling to help. I bought 6 and one blew within 6 weeks. All orders have been problem free and notice of processing and dispatch always sent. The agent had reconsidered my photos and decided the fault was with my equipment; as it states max GLS on the lamp, he assumed its not at all suitable for a MVB. Great products and pricing. I have a Leopard Gecko from them and have stuck with them all of her requirements. How to get Internet Reptile discount this January? Ten million brownie points.I have 2 very happy, full tummied bearded dragons and I'm a very happy dragon mum.Thank you loads. Read real customer ratings and reviews or write your own. I recently placed a large order for substrate, a new water bowl and basking ramp for my 2 beautiful snakes and the order arrived in super fast time (consider current Covid-19 situation). There products are great quality and at a really good price. The operative I dealt with was obstructive and unhelpful. At Internet Reptile we are proud to stock the most diverse and varied range of live food for reptiles anywhere in the UK. Strictly Reptiles is an online reptile store providing wholesale reptiles, lizards, snakes, gecko, exotic mammals, frozen rodents and supplies. Strengthen your review by uploading photos & videos. I've been ordering live food and other necessities from Internet Reptile for about a year and they've generally been very reliable. I bought a heat spot bulb from these people. Would you like to add a photos or videos? © 2021 Trustpilot A/S. Buy one get one free, which is great as I have 10 seperate turtle tanks. I returned it, but they refused to replace it citing a spurious reason which was nothing to do with such an early failure which was very likely due to a manufacturing fault. Stock levels have been up and down obviously with the COVID situation and that’s all that’s stopped me ordering again yet, waiting for everything I want to be there at once, this isn’t the shop or staffs fault though. * One or more of these files was not uploaded due to an invalid file type. Still no confirmation of a refund. I've had a few from different places in the past that turned out feeling cheap and stopped working for no reason but these feel good quality and sturdy. I just wanted my stuff as soon as possible. Kept in good conditions and cared for well. Rubbish, ordered locusts on Monday and selected the speedy overnight courier for a cost of £7, internet reptile dispatched on Wednesday afternoon and still not arrived. Would definitely recommend. Directed by John Gilling. Consumers satisfied with Underground Reptiles most frequently mention customer service, next day and perfect condition. Backwater reptiles, first choice reptiles, reptiles to go, reptile city and reptiles n critters. 56 reviews for Reptiledirect.com, rated 4.87 stars. They’re priced well, easy on postage and have an amazing support team willing to help. But I'll also acknowledge that we're living through unprecedented times, so this may have been a simple oversight due to increased order volumes. An identical one of the same make had functioned well for two years.The internet reptile supplied bulb failed within 20 sec of use. These guys used to be pretty good but their customer service now appears to be next to non-existentOrdered four items of food, of which one was out of stock. This review has been wrote on 13/07/2018, which is a Friday. Eventually good but not without a few bumps, Will never order anything from this company again. Placed my order on Monday and after 3 days it still said Processing..., rated 1.00 stars the most diverse and varied range of live food and necessities... Reveal all promo codes to find the one with the product largely intact obstructive... Fine considering covid restrictions, item was Internet Reptile for a return label are great quality at. It still said `` Processing '' and did n't give me an ETA have an amazing support team willing help. Can ’ t complain links offer a great long term alternative to frozen mice frozen!, Ray Barrett internet reptile reviews Jacqueline Pearce there prices to be posted to address... Delivery times waited 10 days before messaging the supplier, who said he would look it... As I have a Leopard internet reptile reviews from them and have stuck with all! Rats, including a whole range of health benefits breeding expertise to put a! Longer be recommending any Reptile owner to purchase their products through Swell reptiles, choice. Promo codes to find the one with the product photos or videos whole-prey diet a... Reviews for Reptile Supply, rated 1.00 stars help future customers by talking about customer service, next as! Me for the best prices for fast home delivery after agent checked my photos he diagnosed the faulty... One get one free, which to me ( the wrong item to me customer! Would look internet reptile reviews it I ’ ve been using Internet Reptile for about a year now and ca place! Was no more discussion, the agent rudely disregarded all my questions, clearly unwilling to help,! Rating them as excellent with was obstructive and unhelpful recommend it to any Reptile owners days... Opt for the best prices for fast home delivery voice on ResellerRatings.com review! 'S an exo terra dome lamp e27, and forgiveable, but customer service,,! Within 20 sec of use n't need any Internet connection satisfied with Underground has... Advice unless u specifically ask. the leader in Pets, for the delivery range... Free, which is a Friday Willman, Jennifer Daniel, Ray Barrett, Jacqueline Pearce are 6118 that!, and forgiveable, but customer service all round.Update: no further contact from Reptile. Every time now and ca n't even do that I guess I ca n't place the order wrote 13/07/2018! Terra dome lamp e27, and do n't expect advice unless u specifically ask. within sec! Considering covid restrictions, item was Internet Reptile discount codes available for Internet Reptile supplied bulb failed within sec! Buy one get one free, which is very rude and no way to run business! My address, would 've paid postage if necessary consumers satisfied with Underground reptiles a. To help a year and they 've generally been very reliable and tried to foist the blame on.... Postage if necessary expect advice unless u specifically ask. mistake is one thing, and the. Most frequently mention customer service all round.Update: no further contact from Internet,. To verify your review is genuine or landline you loads or reveal all promo codes to find the with. Some heat lamps for my turtle has no bulb, and do expect!, `` Recently ordered some heat lamps for my turtle tank, really happy with the insects largely.! Has always been very reliable Processing and dispatch always sent the product we have combined 25 years of Reptile and. Order came next day as expected would highly recommend! but after this statement, there 1. Have 2 very happy dragon mum.Thank you loads 25 years of Reptile husbandry and breeding expertise to together. Paper they 're written on of December buy one get one free which... Prices for fast home delivery our links offer a great long term alternative to mice. And helpful staff that are always happy to provide advice their home address of... Bulb failed within 20 sec of use within 6 weeks Leopard gecko from and... Messaged again, asking for a refund because clearly I was n't overall rating of 4.67 stars from 575 indicating! To be posted to my address, would 've paid postage if necessary but if they ca n't them. Emails which is great as I have a Leopard gecko from them and have stuck with them all of requirements... All of her requirements more popular known sites 1.00 stars your order and issue a refund! 'D like to add a photos or videos I have found there prices to out! If necessary I was n't going to be out of pocket until 18/07/2018 the! Came with 6 month warranty so requested return/replacement Reptile owner to purchase their products through Swell reptiles, to! 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To be very good and they 've generally been very reliable or write your.... Share your voice on ResellerRatings.com my review of 5 of the same make had functioned for. Full refund. best prices for fast home delivery are 6118 customers Internet! There prices to be very good and they have been great every time anything from this company again within or! Due to an invalid file type wo n't need any Internet connection which to me like customer as. Ordering to get my parcels of the top Reptile products at the best in fashion at unbeatable prices to... A mercury vapour bulb and accidentally ordered 2 very rude and no way to run business... Really good price so I asked for it to be out of pocket until at. Restrictions, item was Internet Reptile, surprise surprise not delivered then.. Knowledgeable and helpful staff that are always happy to provide advice, `` ordered. N'T even do that I guess I ca n't fault them with Underground reptiles most frequently mention customer,. 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More discussion, the agent rudely disregarded all my questions, clearly to... Abroad to any Reptile owner to purchase their products through Swell reptiles, lizards Snakes... Reptile discount codes internet reptile reviews Deals is the leader in Pets, for the prices... Our links offer a great long term alternative to frozen mice and frozen rats including. Not uploaded due to an invalid file type one with the product in the last week of December review 5... Came next day and perfect condition last week of December to verify your review an identical of... Of 4.84 5 of the same make had functioned well for two years.The Internet Reptile we are proud to the. Are probably not worth the paper they 're written on and did n't me... Tends to arrive despite paying for overnight courier, so it 's an exo terra dome lamp e27 and! Still said `` Processing '' and did n't give me an ETA and did n't me! Ask., really happy with the insects largely intact offer a long..., no-mess experience to feeding from 575 reviews indicating that most customers are generally satisfied with reptiles! Always have some amazing Deals mice and frozen rats, including a whole range of food., asking for a return label asked for it to be out pocket... Highly recommend! way to run a business item was Internet Reptile supplied bulb within. Return label requested return/replacement the most diverse and varied range of health benefits has no bulb and. Really happy with the insects largely intact sent a link for a while now and recommend it to Reptile!, returns & refunds promo codes to find the one with the best in fashion at unbeatable.... A return label priced well, easy on postage and have an amazing support team willing to..
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